Frequently Asked Questions

Placing Orders 

What payment methods do you accept?
We currently accept payments by credit card and Paypal.

Can I choose the currency I pay in?
Payments are made in US dollars. Your credit card institution or Paypal will make the appropriate conversion to your currency.

Can I change my order or shipping details once I have placed my order?
Yes, you can. Please contact us at for assistance with your order.

Can I add gift packaging to my purchase?
We do not offer gift packaging at the moment but we are working on it!!

Shipping & Returns

Which countries do we ship to?
We ship worldwide.

How long does delivery take and how much will it cost?
Delivery will take between 7 and 10 business days, depending on your location.

Can I return products?
Please contact us at for any questions regarding returns.

Help! I received the wrong product, what should I do?
Please contact customer service at and we will be happy to assist you.

Our Products 

Is your gelatin hair mask suitable for every hair type?
Our hair mask is all natural and has been tested as safe on all hair types.

Is your product vegan?
No, our hair product contains bovine gelatin so it is not a vegan product.

How do I care for my products?
We prefer that you keep your hair mask in a cool, dry place out of sunlight and with the lid tightly on to ensure freshness of the product is maintained.

Is there an expiration date on your products?
Our product has a shelf life of approximately 2 years.

Does Hair Therapie test on animals?
We never test on animals - only on aspiring hair therapists ;)